Welcome to Ruvigo’s FAQ page. Here, you’ll find answers to some of the most common questions about our products, services, and policies. If you have any additional questions or need further assistance, please feel free to contact us.

Frequently Asked Questions (FAQ)

1. Orders & Payments

Q: What payment methods do you accept?
A: We accept multiple payment methods, including credit/debit cards, PayPal, and other secure payment options. For a full list, please check our Payment Policy.

Q: Can I cancel or modify my order after placing it?
A: If your order hasn’t been shipped yet, you can request a cancellation or modification by contacting our support team at support@ruvigo.com. More details are available in our Payment Policy.

2. Shipping & Delivery

Q: How long does shipping take?
A: Orders are typically processed within 24-48 hours, and delivery times vary based on location. For detailed shipping timelines, please visit our Shipping Policy.

Q: Do you offer international shipping?
A: Currently, we only ship within USA. For more details, check our Shipping Policy.

Q: How can I track my order?
A: You can track your order using our Order Tracking Page. Simply enter your order number and email to see the latest status.

3. Returns & Refunds

Q: What is your return policy?
A: We have a return policy in place for customer satisfaction. Please check our Return & Refund Policy for full details.

Q: How do I request a return or refund?
A: Contact our support team at support@ruvigo.com with your order details, and we’ll guide you through the return process. More details can be found in our Return & Refund Policy.

4. Product & Warranty

Q: Do your CCTV cameras come with a warranty?
A: Warranty mentioned in the product description.

Q: Can I use these cameras outdoors?
A: Yes, we offer both indoor and outdoor cameras. Check the product description for waterproof and weatherproof features.

Q: Do I need Wi-Fi for these cameras?
A: Some cameras require Wi-Fi, while others can store footage on SD cards or cloud storage. Check the product details for specifics.

5. Technical & Support

Q: How do I install my CCTV camera?
A: You can follow the step-by-step guide on our Care & Instruction Page or check the user manual included with your purchase.

Q: My camera is not connecting to Wi-Fi. What should I do?
A: Ensure your Wi-Fi signal is strong, restart your router, and reset the camera if needed. More troubleshooting steps are available on our Care & Instruction Page.

Q: How can I contact customer support?
A: You can reach us via:
Email: support@ruvigo.com
Phone: +1 202-998-2928
Address: 825 10th St NW, Suite 263, Washington DC 20001, United States
Customer Service Hours: 09:00 AM – 05:00 PM (Monday to Friday)