Privacy Policy
Last updated: March 23 2025

This Privacy Policy describes how Ruvigo (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ruvigo.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as outlined below. This information varies depending on how you interact with us.

We may use information we collect about you to:

• Communicate with you
• Provide or improve the Services
• Comply with legal obligations
• Enforce applicable terms of service
• Protect or defend the Services, our rights, and the rights of our users or others

What Personal Information We Collect

Information We Collect Directly from You

Information you provide to us directly through our Services may include:

• Contact details (name, address, phone number, and email)
• Order information (billing/shipping address, payment confirmation, email, and phone number)
• Account information (username, password, security questions)
• Customer support information (information you provide in messages to us)

Some features of the Services may require you to provide certain information. If you choose not to provide this information, you may not be able to access some features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”) through cookies and similar technologies. Usage Data may include:

• Device and browser information
• Network connection details
• IP address
• Website activity and interaction

Information We Obtain from Third Parties

We may also obtain information about you from third-party vendors and service providers, including:

• Payment processors (e.g., Stripe, PayPal, Razorpay) for processing payments securely
• Shipping carriers to fulfill and track orders
• Analytics and advertising partners to improve our Services and marketing efforts

How We Use Your Personal Information

We use your personal information for the following purposes:

• Providing Products and Services: To process payments, fulfill orders, send order notifications, manage accounts, facilitate shipping, and handle returns/exchanges.
• Marketing and Advertising: To send promotional emails, advertisements, and targeted offers.
• Security and Fraud Prevention: To detect and prevent fraudulent or malicious activity.
• Customer Support and Service Improvement: To provide support and enhance user experience.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance our website experience, analyze trends, and serve relevant ads. These technologies help us:

• Remember user preferences
• Improve website functionality
• Analyze website traffic
• Deliver targeted advertising

Most web browsers allow you to control cookie settings. Blocking cookies may affect your website experience. For more details on managing cookies, refer to your browser’s help section.

Our website recognizes Global Privacy Control (GPC) signals to help users opt out of certain data processing activities. Learn more at https://globalprivacycontrol.org/.

How We Disclose Personal Information

We may disclose your personal information in the following cases:

• With vendors or third-party service providers (e.g., payment processors, shipping carriers, analytics providers, customer support services)
• With business and marketing partners to enhance advertising and promotional efforts
• With our affiliates to operate our business effectively
• For legal compliance (e.g., responding to law enforcement requests)
• In connection with business transfers (e.g., mergers, acquisitions, bankruptcy proceedings)

We do not sell sensitive personal information or use it to infer characteristics about you.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We do not control or guarantee the privacy and security of these sites. We encourage you to review their privacy policies before sharing personal information.

Children’s Data

Our Services are not intended for children under 16 years of age, and we do not knowingly collect their data. If you believe a child has provided us with their personal information, please contact us to request its deletion.

Security and Data Retention

We implement security measures to protect your information but cannot guarantee complete security. We retain your data as long as necessary to fulfill service requirements, comply with legal obligations, resolve disputes, and enforce policies.

Your Rights

Depending on your location, you may have the right to:

• Access personal information we hold about you
• Request deletion of your personal data
• Correct inaccurate information
• Restrict data processing
• Withdraw consent for marketing communications

To exercise your rights, please contact us using the details below. We will respond promptly as required by law.

International Users

If you are outside USA, your data may be transferred and stored in a different country. We ensure such transfers comply with applicable data protection laws.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us at:

Email: support@ruvigo.com
Address: 825 10th St NW, Suite 263, Washington, DC, 20001, US